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Customer Service & Delivery – Freemuse.be
Freemuse is a sole proprietorship owned by Fernanda Antunes da Silva. Contact via email: info@freemuse.be
By placing an order, you agree to these terms and conditions.
 
 
1. Orders and Pricing
An order becomes final once full payment is received. All prices include VAT but exclude shipping costs unless stated otherwise. Freemuse is not bound by obvious errors in pricing, descriptions, or photography. Offers are valid while stocks last. We reserve the right to refuse or cancel an order in case of stockouts, errors, or suspicion of abuse or fraud; in such cases, any paid amount will be fully refunded without further compensation.
 
2. Product Information
Photos, colors, and size charts are indicative. Minor variations in color, fabric, or size, as well as differences caused by screen displays, do not constitute a defect.
 
3. Delivery
Delivery times are indicative, with a maximum of 30 days. Delays caused by the carrier or force majeure do not entitle you to compensation; you may only cancel the order free of charge if the 30-day period is exceeded. You are responsible for Providing a correct delivery address. Costs resulting from an incorrect address or uncollected packages (return shipping, reshipping) are at your expense and may be deducted from any refund. Visible damage or missing items must be reported within 48 hours of delivery, accompanied by photos.
 
4. Right of Withdrawal and Returns
You may withdraw from the contract within 14 days of receipt without providing a reason, provided you notify us via email first. Returns without prior notification may be refused. Return the item within 14 days of your notification, unworn, unwashed, undamaged, with all tags attached and in the original packaging. Return shipping costs and the risk of the return shipment are your responsibility; keep your proof of postage. Refunds will be processed within 14 days via the same payment method, but only after receipt and inspection of the item or proof of shipping. Only standard shipping costs are refunded. In case of depreciation due to use, we will deduct a proportional amount; items that do not meet the return conditions may be sent back at your expense. Excluded from returns: underwear, swimwear, and hygiene items with a broken seal, as well as custom-made or personalized items.
 
5. Warranty
You are entitled to the legal 2-year warranty for defects that existed at the time of delivery. You must report a defect within 2 months of discovery via email with photos and proof of purchase. Normal wear and tear, improper washing, maintenance, or use, and damage by accident are not covered by the warranty. Freemuse will initially opt for repair or replacement; price reduction or a refund only follows if these options are impossible.
 
6. Liability
The liability of Freemuse is limited to the purchase price of the relevant item. Indirect damage, such as consequential loss, lost profits, or loss of data, is excluded except in cases of intent or gross negligence.
 
7. Force Majeure
Freemuse is not liable for delays or failure to perform due to circumstances beyond its control, such as strikes, carrier or supplier disruptions, technical failures, pandemics, or extreme weather conditions.
 
8. Intellectual Property and Privacy
All texts, photos, and logos on freemuse.be are the property of Freemuse and may not be used without permission. Personal data is only used to process your order in accordance with our privacy policy.
 
9. Amendments and Validity
Freemuse may change these terms at any time; the version active at the time of your order applies. If any provision is found invalid, the remaining provisions remain in full force.
 
10. Complaints and Disputes
Report complaints via email; we will first seek an amicable solution. If unresolved, you can contact the Consumer Mediation Service (consumentenombudsdienst.be). Belgian law applies.